GENERAL TERMS AND CONDITIONS OF SALE

1. PURPOSE

These general terms and conditions govern the relationship between KURA ORA GUEST HOUSE and its clients for reservations and accommodation at the establishment.

2. RESERVATIONS AND DEPOSIT

Reservations can be made online, by phone, or directly on-site.

The guesthouse reserves the right to refuse a booking in case of unavailability.

3. RATES AND PAYMENT

Prices are quoted in XPF.

A deposit of 50% of the total amount is required to confirm the reservation, this deposit is non-refundable.

The balance must be paid 30 days before the arrival date.

Payment methods accepted:

  • Cash (XPF, USD or EUR)

  • Bank transfer: the amount must correspond exactly to the invoice total
    Account holder: MR BAMBRIDGE PHINEAS OR MME BAMBRIDGE MARYLINE
    Bank: BANQUE DE TAHITI, AGENCE DE RANGIROA AVATORU
    RIB: 12239 00006 63491901000 23
    IBAN: FR76 1223 9000 0663 4919 0100
    BIC: CEPAPFTP

A tourist tax of 60 XPF/person/night is payable directly on-site unless prepaid.

4. CANCELLATION POLICY

Free cancellation up to 31 days before arrival.

The 50% deposit paid at booking is non-refundable, regardless of cancellation date.

For late cancellations or no-shows, 100% of the total amount will be charged.

5. WHAT IS INCLUDED IN THE PRICE

This rate includes:

  • Welcome and check-in

  • Bed linen (sheets, pillowcases, blankets, cushions)

  • Bath towels

  • Gas, electricity, and drinking water consumption

  • Free Wi-Fi connection

  • Kitchen ingredients provided

  • Cleaning of the accommodation before, during, and after your stay

  • Assistance (questions, organizing excursions and activities…)

6. HOUSE RULES

Check-in from 2:00 PM, check-out before 10:00 AM.

For security reasons, an ID verification will be required upon arrival.

Guests must comply with the establishment’s general conditions.

Any inappropriate behavior may result in eviction without refund.

7. RESPONSIBILITIES

The guesthouse declines all responsibility for theft, loss, or damage to guests’ personal belongings.

Guests are responsible for any damage caused within the establishment, fees will apply in case of damage.

The guesthouse cannot be held responsible for natural disasters or other similar circumstances beyond our control.

The guesthouse is not responsible for rates, cancellations, closures, or delays from external service providers and businesses : Airlines, taxis, tour operators, diving centers, restaurants, shops, hotels, or guesthouses, etc.

8. APPLICABLE LAW

These terms are governed by the laws in force in French Polynesia. Any dispute will be submitted to the competent courts.

9. CONTACT

For any questions or complaints, please contact the guesthouse by email or phone:
KURA ORA GUEST HOUSE - Ohotu behind Sanito Church, Rangiroa AVATORU
Email: kuraoraguesthouse@gmail.com
Phone: +689 8721 1226 / +689 8721 1227

*By booking and staying at our establishment, you agree to these terms and commit to respecting them to ensure an enjoyable experience for all our guests.

GENERAL TERMS AND CONDITIONS OF THE ESTABLISHMENT

1. PURPOSE
The parties agree that this rental is seasonal in nature and cannot under any circumstances be considered the client's primary residence.

2. ARRIVAL & DEPARTURE
Check-in is scheduled for 2:00 PM.
Check-out is at 10:00 AM.
Depending on availability of the rental and staff, early arrivals between 8:00 AM and 6:00 PM may be allowed free of charge, subject to prior written approval.

3. ACCESS AND SECURITY
Access to rooms and common areas is reserved exclusively for registered guests.
For security reasons, an ID verification will be required upon arrival.
Keys must be returned at check-out in the provided coded drop box.
Keys and padlocks for lockers must be returned at check-out.
Loss of keys or padlocks may result in additional charges to the tenant.

4. USE OF COMMON AREAS
Parties are prohibited.
Guests must respect the common areas.
Smoking is not allowed inside the establishment, except in designated areas (outdoor lounge).
Please respect the peace of other guests, especially by avoiding noise after 9:00 PM.

5. ALCOHOL AND ILLEGAL SUBSTANCE CONSUMPTION
Alcohol consumption is only allowed in designated areas (outdoor lounge and kitchen).
The use of illegal substances is strictly prohibited and will result in immediate eviction.

6. PETS
Pets are not allowed on the premises.

7. PESTS
Rangiroa, like all tropical islands, is home to a variety of wildlife. You may encounter insects and small animals such as mosquitoes, flies, cockroaches, wasps, bees, lizards, and more rarely, scorpions. Rats and stray dogs may also be present in some areas. We advise you to keep your belongings tidy, use insect repellent, and stay vigilant, especially in the evening. This is also part of living in harmony with Polynesian nature!

8. INTERNET AND WIFI USAGE
Wi-Fi access is provided to guests.
Wi-Fi connection may be unstable due to fluctuations in the internet network in Rangiroa.
Any illegal use of the network is strictly prohibited and will result in immediate eviction.

9. RESPONSIBILITIES
The guesthouse declines all responsibility for theft, loss, or damage to guests’ personal belongings.
Guests are responsible for any damage caused within the establishment, fees will apply in case of damage.
The guesthouse cannot be held responsible for natural disasters or other similar circumstances beyond our control.
The guesthouse is not responsible for rates, cancellations, closures, or delays from external service providers and businesses: Airlines, taxis, tour operators, diving centers, restaurants, shops, hotels, pensions, etc.

10. EMERGENCIES AND SAFETY INSTRUCTIONS
In case of emergency, please follow the evacuation instructions posted in the establishment.
Local emergency numbers are available at the reception.

*By booking and staying at our establishment, you agree to these terms and commit to respecting them to ensure a pleasant experience for all our guests.